UK Orders over £40 qualify for Royal Mail Special Delivery and are Guaranteed Next Working Day

For UK Orders below £40, Royal Mail First class Recorded is £2.95, or Guaranteed Next Day is £5.95

Europe takes around 7 Days and costs £7.95

The rest of the World usually takes 7 to 10 Days and costs £15.00

Rates will be calculated at the checkout, determined by your country and postcode

You can return any item within 14 days of delivery for a full refund. No Quibble, No Hassle

Returned items must be unused, with tags /labels still attached and with any original packaging undamaged

Packages are your responsibility until received by us. We suggest a signed for service and that you keep a proof of posting

Please include your original packing note , otherwise it can be difficult to allocate the item(s)

Comments on the reason for return are appreciated, they help us improve our service

If an item is faulty, we will be happy to exchange it or refund you, and refund the cost of returning it.
Please provide a receipt for the shipping cost.

Please return all items to the following address:
Returns Department
Sunrise Direct Ltd.
83, St John's Street
Bury St Edmunds
IP33 1SQ

You are welcome to use our Collect+ easy returns service.Simply drop your package at any of their 4500 Convenience stores or petrol stations.
Most are open early ‘til late, 7 days a week

Please note we charge £3.50 for this service and it will be deducted from the credit we make back to your card.

Request a returns label from us by email.
Print it and fix to the outside of the package
Drop it at any of the collect plus points, See the map here

We don't hold your credit card details.

We use a secure payment gateway, so all that information is held securely by WorldPay.

We never sell or pass on any of your contact information, order details etc.

We use full security encryption in all areas where you enter your information. Check the address bar in your browser for https , and in modern browsers it will change to a blue or green.

Our stock levels update daily and the options you are offered should be in stock.

Occasionally, a stock error may occur on our system whereby you will be notified and refunded immediately.

All our images aim to represent, as closely as possible, the colour of the product. However these may vary, due to customers' monitor and resolution settings, over which we have no control. If you have any questions regarding this, please do not hesitate to contact us.

If you have a specific requirement, please contact us to check colour options and availability. Our staff are available during normal hours if you wish to talk to someone regarding size and colour.

We accept credit card payment through WorldPay and Paypal.

If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

However, please check with us first about shipping outside the E.U. Canada for instance can levy quite heinous customs charges, for which you will be responsible.

Sometimes we may need to contact you to confirm details.

We reserve the right to refuse an order in the event we have made a silly mistake in a price or promotion.