Returns and Replacements
You can return any item within 14 days of delivery for a full refund.
Returned items must be unused, with tags /labels still attached and with any original packaging undamaged.
Packages are your responsibility until received by us. We suggest a Signed For service and that you keep a proof of posting.
Please include your original packing note/invoice, and a note describing whether you are returning for refund or exchange.
Comments on the reason for return are much appreciated, they help us improve our service
If an item is faulty, we will be happy to exchange it or refund you, and refund the cost of returning it.
Please provide a receipt for the shipping cost.
Please return all items to the following address:
Sunrise Direct Ltd.
83, St John's Street
Bury St Edmunds